Pre-order items can take up to 10 weeks to be sourced, processed and shipped.
Time frames can be shorter than this dependent on demand and stock levels.
If the pre-order item is not available within the allocated time frame, the customer is entitled to cancel the order for a full refund. If the customer wishes to wait, their order will remain in process and the item will be sourced as soon as possible.
Before the 8 week time frame, the customer understands that they are not permitted to cancel their order. Once an item has been pre-ordered, it is not possible to make any changes to the sizing or style. All pre-orders are final.
If both an in stock item and pre-order item are placed in the same order within the UK, the in stock item will be dispatched as per the stated time frame and the pre-order will be dispatched, separately, once available. If an order is placed from outside the UK, both items will be dispatched together once available.